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Established since 1978

Terms & Conditions of Sale

 

The following terms and conditions are applicable to all orders placed on our website. We have tried to keep these simple but in case of any queries please contact customer services at info@hiwayhifi.co.uk or give us a call at 0207 723 5251

Product Pricing
All products and prices including special offers are subject to change or discontinuation without notice. Whilst we try to ensure prices and product information is accurate on our web site, we reserve the right to refuse or cancel any orders (even if the payment has been charged) for goods that have been advertised at an incorrect price, showing the wrong photograph or description.

If we discover any pricing errors before we process your order, you will be notified immediately with the option to re submit your order at the correct price or cancel the order.

Product Availability
All products are subject to availability and can change prior to delivery without notice. If this is the case, you will be notified by phone or email.

Any product availability information supplied on our website is an estimate only.

Payment 
All prices shown on our web site are inclusive of VAT and are in GBP Pound Sterling. Purchases can be made using Visa, MasterCard or any Debit Cards via our secure server. 

All credit card orders are subject to validation and checks with the card-issuing bank. Hi Way Hi Fi Ltd will not be liable if your order is delayed due to these checks. (Please note Non-UK credit card transactions can take longer than normal) Orders can only be accepted from the cardholders themselves. The goods can only be shipped to the billing address of the cardholder unless informed/authorised otherwise by the card-issuing bank.

Delivery Terms 
Hiwayhifi can deliver orders nationwide within 2 working days on clearance of payment, * whilst overseas orders should take no more than 5 -7 working days. And the progress of every order can be easily tracked at any time by using our on-line Order Tracking facility. We may offer free delivery at times on certain smaller categories (excluding large appliances) as a promotional offer but this should not been considered as our standard delivery services.

We reserve the right to forfeit "Any Promotional Offer" including free delivery on any orders placed on our website www.hiwayhifi.co.uk anytime before the goods have been delivered to you should we assess that it is practically not possible to deliver the goods to you at a reasonable price because of delivery postcode. In such cases we will notify you in advance and as soon as possible to advice you of a delivery charge that might be applicable in order to process your order.

Our standard delivery service charges are £10 for all small items excluding memory cards and personal audio or cable but including televisions upto 40 inches. All other products including Large screen TV's, washing machines, dishwashers, fridge freezers, tumble dryers and any other similar category product will bear addtional delivery charge. These charges are calculated between £35 to £150 depending upon your postcode and the physical attributes of the product you purchased, hence once you have placed your order a member of staff shall contact you to arrange a delivery slot.

Delivery prices quoted on hiwayhifi.co.uk are for UK mainland delivery only. This excludes the Scottish Highlands, Northern Ireland and the Isle of Man. If you live outside the UK, you will be contacted upon receipt of your order to confirm the delivery charge or alternatively please email or telephone for a delivery quotation.

* Normally, all orders are dispatched when the order is processed and Address Verification is complete, any delays in these processes may delay delivery times. Product availability will also have an effect on delivery, of a couple of days or longer. In case of a longer delay, you will be notified via e-mail or telephone as soon as possible.

All orders are carefully packed and dispatched from our central distribution centre located in central London and are fully insured against loss or damage. Our normal delivery hours are Monday - Friday from 9.00am to 6.00pm. Saturday delivery can be arranged upon request but will incur an additional charge.

Warranty
All products purchased from hiwayhifi.com are supplied with a FULL 1 Year manufacturer’s warranty (unless stated differently at time of purchase) covering parts and labour. Your product will be covered against any faults from the date of delivery however this warranty will NOT cover misuse, neglect or accidental damage.

Extended Warranty
For your peace of mind we also offer extended warranties from Domestic & General on most of our products advertised for a total of 5 years cover. This extended warranty also gives the added benefit of accidental damage cover. The premiums for these warranties can be found on our product pages. Domestic & General are UK's leading company for domestic appliance breakdown insurance.

Returns/Exchanges

Damaged Returns
In the unlikely event that your product is damaged on delivery please contact us via email immediately (within 48 hours of delivery) quoting your order reference, invoice number and details of the problem.

Goods Arrived Damaged:

Since we use a number of courier companies to deliver your purchase faster and on time, these couriers may also have different procedures in place before the item is finally delivered to you.

Therefore, in the unlikely event that your product has arrived damaged we would request you to notify us immediately before you sign off the delivery by giving us a call at 020 7723 5251.

If you cannot get through to one of our team members in time and the driver is in a hurry for other appointments, then we would kindly request you to either sign for the delivery as “Item received damaged" or "Packaging damaged” as a proof for reference or refuse the delivery and email us at returns@hiwayhifi.co.uk within 24hours highlighting the details.

We advise all our customers to check their items for any visible packaging damage / dent / scratches or missing parts upon delivery so to make sure we can assist you and replace your item in time.

Please Note: Hiwayhifi shall not take any responsibility for any external damagaes to your goods which are not inspected at the time of delivery bu the customer and notified to us in time as mentioned above and unfortunately, in any such events the goods cannot be replced directly.

Faulty Returns

A defective product may be returned for exchange or a refund within 14 days from date of receipt. The defective product will be exchanged or refunded. If the item has gone beyond 14 days from day of delivery then the unit must be sent for repair.

We will exchange the order (in part or full) or a refund (if you decide to cancel the order) as soon as the goods have been received and inspected in our warehouse.

Note: 
Please ensure the goods are packed safely when returning. After inspection in our warehouse if the goods returned are found not be faulty or in "as new" condition we will charge delivery costs for returning them back to you.

Non-Defective Returns
You have the right to cancel your order in part or full within 14 working days if you change your mind, however you will be liable for the cost of returning the product back to us. Please notify us via email at returns@hiwayhifi.co.uk All goods must be returned unused, complete and in the original packaging and condition they were supplied in together with any accessories or free gifts provided with the product (All Video Tapes, CDs and Minidiscs etc must be sealed). All goods must be returned with the original proof of purchase or the order reference.

Please Note: We will not be liable for the return shipping costs. 

Security
All payments made via our website use secure server SSL (Secure Sockets Layer). All credit card and payment details are encrypted using industry-standard 128 bit SSL encryption technology with digital certificates from BT, in association with VeriSign, to protect your personal and payment information. We have the most advanced encryption technology currently available for online transactions together with a secure online credit card processing system using Sage Pay and PayPal.

Data Protection
We will not email you in the future unless we have your consent. If you don't want any future emails from us please do not tick the mailing list box. Your email address will not be passed to third parties unless you agree to join our mailing list.

Please be advised that your name and address will be supplied to Domestic and General Group of Companies for breakdown insurance and other marketing purposes. This information will not be disclosed to any third parties, should you prefer not to receive product related details write to: Domestic & General Insurance Co. Ltd, Swan Court, Mansel Road, Wimbledon, London SW19 4AA.

Note: These terms and conditions do not affect your legal rights and we reserve the right to change these terms and conditions at any time without prior notice.